THE PERCEPTION OF SERVICE MANAGEMENT IN APPLICATION DEVELOPMENT: A SYSTEMATIC LITERATURE REVIEW.

Harlenn Santos LOPES, Marcos Gabriel Vieira de VILHENA, Gabriel dos Santos MACIEL, Igor Bitencourt CARNEIRO, Aarão Adalberto do Rego SAMPAIO, Eduardo Braga Costa SANTOS

Resumo


The development of applications is a topic of high relevance in recent decades, especially given the level of integration of this technological tool in the various sectors of the economy, more specifically in the service sector, with a focus on transport, food and convenience services. In the meantime, this work has carried out a systematic literature review (SLR), with the aim of understanding the development of mobile applications, the main means of structuring, the programming languages used and the relationship of the topic with the perspective of service management. The results show that there is a preference for developing applications using the Android Studio framework, in addition to the JAVA programming language, with a 45% recurrence rate in the papers that declared the programming language used, although there are alternative solutions, such as PHP in conjunction with HTML and CSS. This also shows the viability of using mobile applications in the service sector and a growing trend towards integrating applications into economic matrices and the management of organizations, supporting decision-making and management and sharing information more optimally.

Keywords: Services. Application. Review. Development.


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